Assertiveness
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Assertiveness
Assertiveness - Personal Development - 1 day training course
This 1 day Assertiveness training course aims to show delegates how to manage interactions in a way that ensures both parties feel positive throughout. This course boosts self-esteem and gives you the tools to create constructive interactions.
Benefits of attending this Assertiveness training course:
- Recognise positive and negative aspects of different behaviours in the workplace
- Use body language to aid assertive communication
- Manage potentially difficult people and situations with confidence, skill and tact
Interested in finding out more about this Assertiveness training course? Contact Capita Learning & Development here
If you want to find out more about Assertiveness, you can make an information request below and the school will contact you with further information.
Suitability and application
This Assertiveness training course is suitable for anybody who needs to influence others and manage relationships at work more effectively, without becoming aggressive or submissive.
Find out if this Assertiveness training course is suitable for you by requesting information here
Assertiveness Course Content
This Assertiveness training course is designed to cover the following key areas:
- What is assertiveness?
- What are the benefits of adopting more assertive behaviours?
- Considering the challenges that can be faced in the workplace when working with others
- The difference between aggressive, passive and assertive behaviours
- The importance of perception when analysing the feelings of ourselves and others
- Using body language and tone of voice to influence better business outcomes
- Understanding the techniques of assertiveness
- Giving and receiving feedback in a constructive manner
- How to tackle difficult situations and apply appropriate assertive techniques
- Building a realistic action plan to take back to the workplace
Find out more about this Assertiveness training course with Capita Learning & Development here
Outcome / Qualification etc.
On completion of this Assertiveness training course delegates will be awarded a certificate of attendance on the day.
Expenses
The cost of this Assertiveness training course is £475 + VAT which includes lunch and refreshments throughout the day.
** Save 25% when booking up to 8 weeks in advance! Learn more about this offer here
In House training: We can provide a cost effective solution for delivery of training for 3 or more delegates. We will provide programme workbooks for each delegate and a summary evaluation report following the delivery of programme. Contact us here to learn more.
Capita Learning & Development
Capita Learning & Development - Leading provider of integrated learning & professional development solutions
Capita Learning & Development, part of The Capita Group Plc, is the UK's leading providers and works to meet the changing landscape of learning and professional development support across the country.
Capita Learning & Development offer a comprehensive and practically focused range of training and development services to suit any organisation's requirements; from government and the wider public sector to larger private sector companies, SMEs as well as a host of third sector organisations.
Practically Focussed Training Courses for Professional Development
Capita Learning & Development is one of the largest provider of training courses in the UK, training over 2,000 delegates each year. Whether you are seeking to develop your HR strategy, gain an understanding of mediation in the workplace, deliver service excellence and/or operational efficiencies, Capita Learning & Development offers you and your staff the opportunity to learn, discover and develop best practice.
Our broad selection of courses fit into 10 core areas:
- Core Skills
- Communication Professionals
- HR Professionals
- Leadership and Management Professionals
- Learning and Professional Development
- Accredited / Professional Development Courses
- Programme and Project Management
- Public Sector Meeting the Needs
- Customer Service
- Sales and Marketing Professionals
In House training solutions - If you can't come to us... We can come to you
Capital Learning & Development offer first rate in-house training solutions, and can deliver any of the open courses as in house training through tailoring the public programmes to meet your needs or alternatively we can design and develop bespoke programmes based on your business objectives, policies and procedures.
Whether you need training for as few as four people, one to one coaching or a development programme to work across groups and departments Capita Learning & Development will work with you to deliver the right course at the right price and the right site.
We look forward to assisting you with all your training needs. Contact us here today to learn more
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Contact information for Capita Learning & Development
Phone no: +44 (0)800 022 3410 
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