Assertiveness At Work

This course will enable you to be more effective, positive and competent in the workplace, by learning to be firm but fair with your colleagues. It will help you make a plan for realistic change and enable you to realise the benefits of assertive behaviour. You will learn to say no effectively, give and receive criticism and recognise and deal with fear.

The Course

Understanding Assertiveness

• Understand what assertiveness really means
• Explore the traits of assertiveness and other behaviours
• Steady the passive / aggressive pendulum
• Realise and overcome the fears that hold you back
• Learn to respond to others rather than simply react
• Increase your  awareness of relevant brain functions, and how they relate to aggression / submission
• Know your workplace rights
• Learn to say 'No!', rather than 'No problem!'

Applying Assertiveness

• The assertiveness toolkit: six different levels to tackle any situation
• Learn how to listen actively, and why listening skills are so important
• Develop your verbal and non-verbal communication skills
• Appreciate the motivations of other people
• Work through various scenarios, giving you the opportunity to put your new assertiveness skills into practice, in a supportive environment
• Two-way developmental and motivational feedback sessions with the other delegates, to embed the learning

MP3 learning bites

eLearning
After you have attended the course, a modular e-learning programme will be delivered to your inbox.  These interactive, bite-sized follow-ups can be completed in your own time, and will cement the learning from the course with further practical exercises related to supervising your team.

• A renewed confidence, and techniques to stand up for yourself in any situation
• The chance to practice what you learn with professionally trained actors
• The ability to calm aggression or overcome passivity
• The respect of your colleagues as you start saying what you really mean, even in difficult situations
• A toolkit of methods to cope in different situations
• Better listening skills
• Improved communication skills
• A checklist to guide your behaviour in practice
• Blended learning modules to extend your development back into the workplace

• Better interpersonal relationships will result in a happier, more productive office
  
• Assertiveness means tasks can be delegated and managed more efficiently
  
• The ability to say no means better time management, supporting improved performance
  
• A more assertive, effective employee who can get their point across clearly in any situation
• Clear action points to monitor how well the learning has been used back at work
  

All of Reed Learning's courses are delivered in an active and engaging way to help delegates create real change. We use a robustly-designed and independently-accredited competency framework to ensure each course is delivered in a way suitable to a variety of learning styles. Assertiveness at Work uses a mix of theory, roleplay with professional actors, practice presentations and exercises to give delegates all the practical skills they need to manage more effectively. Like all of our courses, it follows our Do-Review-Learn-Apply Model:

Our training doesn't begin and end on the day. We have a five-stage evaluation model that means delegates are challenged to set real objectives before and during the course. Every delegate uses the personalised training and insight from the facilitator to create meaningful actions that will help them make a difference at work. We follow-up eight weeks after the course to make sure that these actions have been implemented, and all delegates are entitled to re-attend the course for free as a refresher. Our process is so robust we've received accreditation from the ISO and the Matrix Standard.

All of Reed Learning's trainers are part of our faculty. Entrance to our faculty is thoroughly assessed through our training competency framework, and all of our trainers are constantly challenged to continuously develop their knowledge to deliver training of the highest standard. Trainers who deliver this course include:

Ben Waldman: Ben is part of our training faculty and regularly delivers this course. He has a passion for helping others improve their management, leadership and communication skills, as well as previous experience as a training manager responsible for over 2,000 employees nationwide. For the last ten years has worked as a trainer, facilitator, coach and consultant specialising in management, leadership and trainer development. Ben is well-versed in overcoming the barriers that stop individuals developing and has provided commercial advice at director level for many organisations.

Wendy Reed: Wendy is part of our training faculty and regularly delivers our PA and Personal Development courses. As a trained actress and coach she brings a fresh energy, enthusiasm and expertise to all the courses she delivers. Wendy’s extensive knowledge of all of her subjects is combined with her passion for people in their development. Her varied career means she has personally encountered many of the issues delegates face. Wendy’s common sense approach, engaging style and positivity ensure every delegate comes away from her courses feeling totally equipped to make a real difference back at work.

• Continental Tyre Group
  
• Spar UK
  
• Balfour Beatty
  
• West London Academy
  
• The Health Foundation
  
• Manchester City FC
  

This course is for those who want to stop being timid or calm their aggression in the workplace. Those whose lack of assertiveness stands in the way of them achieving their personal and professional goals.