Assertiveness for maximum impact
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Assertiveness for maximum impact
Assertiveness for maximum impact
Through this in-house Assertiveness for maximum impact course you will learn how to deal with aggressive, insulting or manipulative behaviour in a professional manner, take control of your ability to say no without feeling guility and say yes without being taken for granted. Additionally, you will learn how to use key words and body language to convince and persuade colleagues.
Arrange a consultation with a member of Kaplan's experienced
client relationship team to bring this topic to your company.
If you want to find out more about Assertiveness for maximum impact, you can make an information request below and the school will contact you with further information.
Suitability and application
This Assertiveness for maximum impact course is intended primarily for:
- Anyone looking to improve their personal assertiveness and effectiveness
Find out more about this Assertiveness for maximum impact course
Assertiveness for maximum impact course content
1. The communication process
- Verbal and non-verbal behaviour
- Responding not reacting
2. What is assertiveness?
- The theory behind the practise
- Mastering assertiveness techniques
3. Understanding yourself
- Recognising your own behavioural patterns
- Analysing your strengths and weaknesses when dealing with other people
- Developing your self-confidence
4. Understanding other people
- Analysing different patterns of behavior and recognising how they affect you
- Dealing with difficult people and how to select the different assertiveness techniques that will help secure the response you are looking for
See the entire course plan by requesting more information here
Information about the course speaker
Annie Zlotnick is an international practitioner with specialist skills in human resource development and has been a Kaplan Hawksmere Associate for 15 years. Originally from New York, she has lived and worked in the UK for the twenty four years. Annie has a Masters in counseling and education and her work regularly involves both staff and managerial level development
Expenses
In House training - please contact Kaplan here to discuss your training requirements and how we can deliver suitable in house training for your organisation.
Kaplan Hawksmere
Kaplan Hawksmere - market-leading professional training for business success
Kaplan Hawksmere run a broad range of high quality skills and development programmes, seminars and e-learning events for both the public and private sector. Their expertise includes training within the legal/law, finance, accountancy, tax, leadership development, management training and occupational health and safety (OHS) sectors plus much more.
Flexible training solutions for business professionals
Kaplan Hawksmere uses this professional CPD training expertise to help individuals achieve their career goals and to help organisations meet their business objectives. Whether you are looking for open/public courses or in house training for your training needs, Kaplan Hawksmere can help you.
Kaplan Hawksmere works with dynamic, small businesses who realise the importance of knowledge and networking, all the way up to huge multinationals, including KPMG, Shell and Estée Lauder to name just a few.
Training delivery methods available through Kaplan Hawksmere
Open Courses: Kaplan Hawksmere deliver more than 200 Public / Open Courses, at a number of central training centres in London and Birmingham.
Online Courses: Kaplan Hawksmere offer elearning solutions and tailor-made training for your company, as well as online webinar events across a wide spectrum of professional specialisms.
In House Training: Kaplan Hawksmere is unique in that we employ our own in-house faculty who are able to deliver the breadth and depth of expertise and experience needed as well as the flexibility to deliver bespoke solutions whether for a few hours, several days, online or face to face.
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Contact information for Kaplan Hawksmere
Kaplan Hawksmere
EC1V 1NY London
Phone no: +44 (0)845 833 3212 
www.kaplanhawksmere.co.uk
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