Effective Interpersonal Skills
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Summary
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Effective Interpersonal Skills
- Have identified their individual Interpersonal Skills
- Understand how to improve their Communication skills
- Understand the difference between Submissiveness, Assertiveness and Aggressiveness
- Learn how to communicate with others in a way which helps to get your message across taking into account possible differences in working and communication styles
- Have discussed and practiced how to use effective people skills in a variety of workplace situations such as Influencing and Persuading
- Develop skills in successful Delegation and handling constructive Criticism
- Learn how to improve working relationships
- Create an Action Plan for the future
Introduction & Workshop Objectives
- Finding out what you want to achieve today
Interpersonal Skills
- What are Interpersonal Skills?
Communication Skills
- Ways how to improve the effectiveness of your communication and reduce misunderstandings
- The importance of active listening
- Questioning and paraphrasing technique
Assertiveness Skills
- What is Assertiveness?
- What is the difference between Submissiveness, Assertiveness and Aggressiveness
- How Assertive are you?
Understanding and valuing differences
- Appreciation of different communication and working styles
- Find out which style you prefer
- Practice adjusting the way how you communicate to the style of the person we talk or write to
Practicing various Interpersonal Skills
- What is the crucial question when Persuading other people?
- How can you Influence people around you? Feedback and Delegation - Applying
Interpersonal Skills
- How to Delegate effectively
- Handling Criticism constructively
Summary and Close
- Review the main Learning Points from the workshop
- Creating an Action Plan for the future
If you want to find out more about Effective Interpersonal Skills, you can make an information request below and the school will contact you with further information.
GBC Learning & Development
Business Training at its BestGBC Learning and Development provides professional and practical business training and courses for organisations wishing to train their staff and for individuals who want to develop their communication skills. GBC’s comprehensive training course programme also includes management courses and management development programmes, time management training, presentation training, negotiation skills and even elocution courses. High impact and low stress training is immensely practical and focuses on pre-identified objectives, following up action plans; all totally geared to a successful end result. Your people will grow and develop in an adult learning environment with a positive learning style with our calendar of open events. |
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GBC Learning and Development has trainers with practical backgrounds and a wealth of experience, both in the business and public sectors, meaning they can flexibly adapt to the specific needs of each group, encouraging full participation.
Key areas of training:
- Personal Effectiveness
- Communication Skills
- Management Development
- Recruitment, HR and Training
- Sales & Marketing
- Secretarial & Support
Learn more, request information about GBC’s comprehensive courses & training
Flexible training formats
Flexible Formats help make the most of your busy schedules – full day and two day courses are now supplemented by half day sessions and 2 hour Breakfast Bytes or Lunch and Learns.
New courses for new challenges
Charles Darwin taught us that we need to adapt to survive. This is especially true in the workplace right now where each person must be open to change in this challenging climate. GBC Learning and Development have new courses to help.
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Contact information for GBC Learning & Development
Phone no: +44 (0)207 256 6668 
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| Average rating | Quantity | Rec. | ||
| 5.0 | 1 | 100 % |
