Handling Difficult People and Situations
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Handling Difficult People and Situations
Handling Difficult People and Situations - 1 day training course
Learn how to manage yourself and the difficult people and situations that you encounter in your workplace by attending this one-day course provides you with an extremely insightful and practical guide. You will also learn tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.
This one day training course aims to help you understand other people’s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with a set of handy reference cards to remind you of key skills and techniques learned during the course in your day-to-day activities.
By the end of this course you will be able to:
- Understand the theory behind workplace behaviour.
- Forge positive working relationships with difficult or uncooperative individuals.
- Approach conflict situations with increased confidence in an appropriate and timely manner.
- Adopt a confident, professional and appropriate style when faced with difficult people or situations.
- Plan your personal strategy for dealing with difficult situations.
Learn more about Hemsley Fraser and request information about this Handling Difficult People and Situations course here
If you want to find out more about Handling Difficult People and Situations, you can make an information request below and the school will contact you with further information.
Suitability and application
This Handling Difficult People and Situations course is designed for those who are are looking to develop a more confident approach when dealing with difficult situations, as this course will give you the tools and techniques you need.
Pre-course activity: To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.
Handling Difficult People and Situations Trainer Profile
Phil McKew: I find the key to this event is building confidence, understanding why differences arise, seeing situations from several perspectives (including the fresh eyes of your fellow delegates) and working constructively to get them resolved.
Delegates bring a range of, often conflict based, issues from mediating in disputes between team members, differences of opinion over performance and feedback, and how to raise tough subjects or improve difficult working relationships.
You choose how much to open up on your issues on a one-to-one or small group basis but my experience is that people find it a relief to have others listen closely and share challenges that other people in the room may also be facing.
The Faculty: Along with Bev Holloway and Ian Sanders, Phil McKew is part of the dedicated faculty team who will deliver this course.
Handling Difficult People and Situations Course Content
This Handling Difficult People and Situations course is designed to cover the following areas:
Developing an Understanding of Behaviour
- Understand why people behave the way they do
- Emotional impact of behaviours – yours and theirs
- Encouraging others to change non-productive work behaviour styles
Forging Positive Working Relationships
- Adopting a positive approach to your relationships with others
- Creating an open and honest working environment through constructive feedback
Managing Difficult People
- Recognise negative and aggressive behaviour patterns
- Understand and manage the situation rather than the person
- Identifying and dealing with the underlying causes of difficult behaviour
Adopting a Confident, Professional and Appropriate Style
- Managing feedback on the impact of personal communication
- Recommendations to build a confident and professional approach
- A toolkit to be combined and adapted to suit your individual situation
Planning Your Personal Strategy
- Develop a personal application plan
Expenses
The cost of this Handling Difficult People and Situations course is £599 + VAT per delegate.
* Save on multiple bookings - contact us here to learn more
In House / In Company - we can also tailor this course to your organisation - contact us with your requirements here.
Hemsley Fraser
Hemsley Fraser Group Limited - thinking beyond learning
Hemsley Fraser is a global innovator and leader in learning and people development. With a strong UK and North American presence, we have the confidence to guarantee the success of our work and help organisations and people to succeed and improve through our innovative and robust learning solutions.
People Development - 250 training courses
With over 250 open training courses, run in locations throughout the UK, Hemsley Fraser trains thousands of people each year and 99.8% of delegates say that given the opportunity they would like to attend another Hemsley Fraser training course. We offer open training courses in the following areas:
- Management & Leadership
- Personal Impact & Effectiveness
- PA, Secretary, Administration & Support
- Project Management
- Marketing
- Credit & Finance
- Sales & Customer Service
- HR and Employment Law
- Health & Safety and First Aid
- Information Technology
- Publishing and Media Sales
Engaging and rewarding learning
We ensure our training courses are relevant, highly engaging, interactive and above all enjoyable. Using practical examples, we ensure relevance to the workplace, build confidence and inspire participants to stretch themselves.
Expert and experienced learning consultants
Our Learning Consultants are not only experts in their subjects, but are highly skilled in adapting the learning to meet individual needs and challenges. They energise and inspire learners to discover their passion and potential, ensuring the learning can be transferred seamlessly to the workplace.
Tailored learning and business courses which deliver results
Our business training courses can be delivered as company specific events, including being tailored to meet your specific requirements, as in-house training programmes.
E-learning
With over 80 modules covering a range of subjects from management and personal impact to sales and project management, we have developed a series of high impact modules to deliver excellence across today’s organisations - contact us here learn more here.
Get in touch - Whether you want to book a course, arrange some in-house training or discuss your organisation’s learning strategy, please contact us here to find out more.
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Phone no: +44 (0) 845 071 2801 
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| Average rating | Quantity | Rec. | ||
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